Wednesday, 9 December 2015

Behaviors of Leaders by Covey

Talk straight.
Let people know where you stand. Use simple language.

Demonstrate respect.
Genuinely care and show it.

Create transparency.
Tell the truth in a way that can be verified. Err on the side of disclosure.

Right Wrongs.
Apologize quickly. Make restitution where possible.

Show loyalty.
Give credit freely. Speak about people as if they were present.

Deliver results.
Don’t overpromise and underdeliver. Don’t make excuses.

Get better.
Thank and act on feedback.


Confront reality.
Take issues head on, even the “undiscussibles.”

Clarify expectations.
Disclose, reveal, discuss, validate, renegotiate if needed, don’t violate, expectations.

Practice accountability.
Take responsibility for results. Be clear on how you’ll communicate.

Listen first.
Don’t assume you know what matters most to others.

Keep commitments.
Make commitments carefully. Don’t break confidences.

Extend trust.
Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning it.

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