1. Conversing
2. Body Language
3. Writing
4. Presenting
5. Negotiating
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6. Mediating
7. Debating
8. Leading
9. Cross-platforming
10. Listening
1. Listen deeply
2. Interpret non-verbal cues
3. Manage expectations
4. Productive pushback
5. Be concise
6. Confidently state your value and differentiation
7. Know your why
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